Pull up a chair. If you're just joining us, please start here.
I have been back and forth on the phone with the property manager in Beltsville, Maryland and a corporate spokesperson in McLean, Virginia. Let me just clear up any confusion, the rudeness is a part of the corporate Kool-Aid; it extends all the way to the top.
I was told by the property manager, after I said that the communication was lacking, that "she was sure I wasn't perfect at my job either and that she's sure I've made mistakes."
Um, what?
Yes, it turns out that the post office fell behind on delivering and forwarding mail, part of life, moving on. However, I do not deserve to be talked to in such a manner.
And they are still wrong. In our lease, and from talks with customer service with ista, I was not allowed to give them move out information (ie forwarding address) because it had to come from the leasing office. So what does Barbara at Corporate say? Oh, I should have called ista with the move out information.
Um, what?
Barbara then told me that when she moved from Florida a year and a half ago, she didn't wait for the mortgage company to call her to remind her to pay her bill.
Um, what?
I have never defaulted on any bills or been late in my life. How dare you! I had assumed, from a prior experience with your godforsaken company, that ista had been taken care of, since I wasn't allowed to call, per instructions in my lease! Also, new homeowner. Have approx. 5 million things to take care of. Also, ten days from time of sending? If it was indeed mailed August 16, ten calendar days puts in my mailbox August 26th, which for those without a calendar, would be a Sunday. Which means I had until Monday to respond, which is when the collection calls started.
Please, get the fuck out of here with that bullshit.
Showing posts with label kettler. Show all posts
Showing posts with label kettler. Show all posts
Friday, August 31, 2012
Tuesday, August 28, 2012
Kettler Rental Properties: Run As if Your Ass Was on Fire and Satan Himself Were Chasing You
Now I know I posted about the arduous but still fun ordeal of buying a house.
Let me tell you one of the reasons we bought a house.
Once I graduated from college and was making some coin, my then fiance and I started looking to find a place to get to together. He worked in Baltimore and I was working in Beltsville, so we happened upon the Lighthouse at Twinlakes apartment complex. Back then, it wasn't owned by Kettler, that happened early 2009.
And that's when it fell to shit. We had a busted pipe in our second apartment, in our kitchen sink, which meant we couldn't do laundry (had to hook up the washing machine to a sink), do dishes or run the dishwasher. I called two days before New Year's Eve. I was told it wasn't an emergency and that it would be taken care of after the holidays. I had to wait five days.
The upstairs neighbors had a flood, which ended up soaking our kitchen. The maintenance men came in with dirty rags and proceeded to try to wipe off my appliances and baking sheets, after WIPING OFF THE FLOOR. Yes, you may start cringing because I certainly did.
They had pest people come in the spring. They sent out notices that they would stop by our building on a Thursday. When did they show? A week and a half later. Which meant I kept having to pack everything away in our kitchen every day for a week and a half so the poison could be put down.
We had roaches big enough to drive cars routinely in our apartment. The pest control did nothing.
The next and last apartment was a studio. I had to take time off work because an old pipe burst in the wall behind our toilet and the entire wall had to be ripped out. Which needed to take two days apparently. We opted out of the programmable thermostat install, not that we wouldn't have liked it, but no one would be home and I did not want people in my home when I wasn't there. But two weeks after the initial sweep, we came home to find it installed. Which meant they entered our home without our consent. Also illegal.
And the final kicker was this week. We moved out earlier this month. When we had put in our notice to vacate, they entered that we had already moved out and then tried to claim that we hadn't paid rent for our last month there. I thought that had been taken care of but they sent a bill for our last amount of utilities to our new house. Or so they claim. We never got it and literally 11 days after they say they sent it, we started getting collection calls.
Yes, we stayed with this complex for four years because I was unemployed for two of those years and it was sadly the cheapest/easiest solution. Yes, you get what you pay for. I wish we could have afforded other options besides a terrible, unkempt apartment complex that hadn't been renovated since the 1980's.
Let me tell you one of the reasons we bought a house.
Once I graduated from college and was making some coin, my then fiance and I started looking to find a place to get to together. He worked in Baltimore and I was working in Beltsville, so we happened upon the Lighthouse at Twinlakes apartment complex. Back then, it wasn't owned by Kettler, that happened early 2009.
And that's when it fell to shit. We had a busted pipe in our second apartment, in our kitchen sink, which meant we couldn't do laundry (had to hook up the washing machine to a sink), do dishes or run the dishwasher. I called two days before New Year's Eve. I was told it wasn't an emergency and that it would be taken care of after the holidays. I had to wait five days.
The upstairs neighbors had a flood, which ended up soaking our kitchen. The maintenance men came in with dirty rags and proceeded to try to wipe off my appliances and baking sheets, after WIPING OFF THE FLOOR. Yes, you may start cringing because I certainly did.
They had pest people come in the spring. They sent out notices that they would stop by our building on a Thursday. When did they show? A week and a half later. Which meant I kept having to pack everything away in our kitchen every day for a week and a half so the poison could be put down.
We had roaches big enough to drive cars routinely in our apartment. The pest control did nothing.
The next and last apartment was a studio. I had to take time off work because an old pipe burst in the wall behind our toilet and the entire wall had to be ripped out. Which needed to take two days apparently. We opted out of the programmable thermostat install, not that we wouldn't have liked it, but no one would be home and I did not want people in my home when I wasn't there. But two weeks after the initial sweep, we came home to find it installed. Which meant they entered our home without our consent. Also illegal.
And the final kicker was this week. We moved out earlier this month. When we had put in our notice to vacate, they entered that we had already moved out and then tried to claim that we hadn't paid rent for our last month there. I thought that had been taken care of but they sent a bill for our last amount of utilities to our new house. Or so they claim. We never got it and literally 11 days after they say they sent it, we started getting collection calls.
Yes, we stayed with this complex for four years because I was unemployed for two of those years and it was sadly the cheapest/easiest solution. Yes, you get what you pay for. I wish we could have afforded other options besides a terrible, unkempt apartment complex that hadn't been renovated since the 1980's.
Subscribe to:
Posts (Atom)